Responsible Gaming

Gaming Should Be Entertainment

At Grosvenor Casino, we believe that gambling should be enjoyed as a form of entertainment only. It should never be viewed as a way to earn money or solve financial problems. Always gamble within your means and only spend what you can afford to lose.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to participate in any gambling activities. If you are under the legal age, please do not attempt to access gambling services.

Grosvenor Casino is committed to preventing underage gambling and conducts strict age verification checks.

Warning Signs of Problem Gambling

Are you concerned about your gambling habits? Review the following checklist. If you recognise any of these signs, it may be time to seek help:

• Constantly thinking about gambling or past gambling experiences
• Needing to gamble with increasing amounts of money to achieve the same excitement
• Attempting to cut down or control gambling without success
• Becoming restless or irritable when trying to reduce gambling
• Gambling to escape problems, stress, or negative emotions
• Chasing losses by gambling more money to recover what you've lost
• Lying to family, friends, or others about the extent of your gambling
• Neglecting work, school, family, or hobbies due to gambling
• Borrowing money or going into debt to fund gambling
• Experiencing relationship problems or financial difficulties due to gambling
• Risking or losing important relationships, opportunities, or education due to gambling

Self-Help Tools & Responsible Gaming Features

Grosvenor Casino offers several tools to help you maintain control over your gambling:

• Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit
• Loss Limits: Set a limit on the amount you are willing to lose during a specific time period
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
• Session Time Limits: Set a maximum duration for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account

These tools are available through your account settings. We encourage you to use them to help manage your gambling responsibly.

Support Organizations & Resources

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of the following organisations:

United Kingdom

• GamCare – Free confidential support and information about problem gambling
  www.gamcare.org.uk
  Helpline: 0808 8020 133 (free and confidential)
• GamStop – National self-exclusion scheme for online gambling
  www.gamstop.co.uk
  Register to self-exclude from all GamStop-registered operators
• Gamblers Anonymous – Support group meetings across the UK
  www.gamblersanonymous.org.uk

Other Countries

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  1-800-GAMBLER (1-800-426-2537)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

All support services listed above are confidential and free to use.

If You Need Help, Reach Out Today

Problem gambling is a serious issue, but recovery is possible with the right support. If you are experiencing difficulties with gambling, please don't hesitate to contact one of the organisations listed above.

Your health and wellbeing are important to us. If you need help, reach out today.

For immediate support in the UK, call GamCare on 0808 8020 133 (free and confidential).